Privacy Policy
Last updated: July 2026 — for the site octoplug.net
Digital Group SRLS (the “Controller”), through the Octoplug brand, processes users’ personal data and is committed to protecting their privacy in accordance with the principles of fairness, lawfulness and transparency set out in EU Regulation 2016/679 (GDPR).
1. Types of data collected
Data provided voluntarily by the user. Identifying, non-sensitive personal data you give us to join a product waiting list, request a custom plugin or contact us: typically name, email address, company name, website, phone number and the content of your request.
Automatically collected data. Anonymous data collected through cookies or similar technologies (see the Cookie Policy). Data submitted through the forms is not stored on the website but forwarded to the Controller’s mailboxes.
Users under the age of 16 require the consent of a parent or guardian.
2. Purposes of processing and legal basis
- A) Responding to requests and contractual obligations — replying to information requests and quotes, waiting-list sign-ups, performing contracts and providing product/service support. Legal basis: performance of pre-contractual/contractual measures.
- B) Aggregated statistical analysis on an anonymous basis to improve our services. Legal basis: legitimate interest.
- C) Administrative purposes and legal obligations (accounting, tax, requests from judicial authorities). Legal basis: legal obligation.
3. Provision of data
Providing your data is optional, but failure to do so may make it impossible to proceed with certain processing (for example, following up on a request or a sign-up).
4. Methods and place of processing
Data is processed through operations of collection, recording, organisation, storage, consultation, processing and modification, in compliance with the GDPR, at the Controller’s premises, both on paper and by electronic/automated means, with appropriate security measures.
5. Retention periods
- Up to 10 years from the end of the relationship for administrative and legal purposes (purpose C).
- Up to 38 months from collection for statistical analysis (purpose B).
- For the time strictly necessary to follow up on the requests received (purpose A).
6. Disclosure to third parties
Data may be made accessible to the Controller’s employees and collaborators, as internal processors, and to third-party companies providing functional services (website and cloud providers, technical suppliers, credit institutions, payment service providers). Data will not be disseminated, sold or exchanged with third parties without the data subject’s explicit consent.
7. Rights of the data subject
At any time you may exercise the following rights by writing to info@creativetown.it:
- Access to your data and confirmation of processing;
- Rectification of inaccurate or incomplete data;
- Erasure of the data, subject to legal retention obligations;
- Portability of the data in a structured, commonly used and machine-readable format;
- Restriction of processing in the cases provided for;
- Objection to processing, unless there are overriding legitimate grounds.
You also have the right to lodge a complaint with the data protection supervisory authority.
8. Cookies
The site uses technical cookies, necessary for the pages to work properly, for which no consent is required. Any analytics or third-party cookies are used only with prior consent. For details, see the Cookie Policy.
9. Contacts
For any request regarding this policy:
Digital Group SRLS — Email info@creativetown.it — Tel. +39 075.5458897 — Viale Gandhi, 4A, 06019 Umbertide (PG), Italy.